ExpressVPN Not Working – 8 Easy Troubleshooting Tips

ByAnanya Dubey
Fix ExpressVPN Not Working

ExpressVPN is one of the most popular VPN services, offering fast servers, strong encryption, and excellent security. However, like any technology, it can sometimes encounter issues, leaving users frustrated when it doesn’t work as expected. Whether ExpressVPN is failing to connect, slowing down your internet, or not bypassing geo-blocks, you’re not alone.

In this guide, we’ll walk you through eight easy troubleshooting steps to fix ExpressVPN not working issue and get it running smoothly again. Whether you’re using it on Windows, Mac, Android, iOS, or routers, these fixes should help you resolve the problem.

In a Hurry? 8 Ways To Solve ExpressVPN Not Working Issue

  1. Changing Server Locations
  2. Check the Internet Connection
  3. Updating the ExpressVPN Application
  4. Changing the VPN Protocol
  5. DNS Issues
  6. Disabling Anti-malware Systems
  7. Limit the Devices
  8. Contact for Diagnostic Information

Easy 8 Ways to Solve ExpressVPN Not Working Issue

There are several reasons which could cause the ExpressVPN not working issue but these issues can be resolved in an easy manner. One should opt for one method at a time and watch if the problem resolves. 

1. Changing Server Locations

ExpressVPN has thousands of servers worldwide, but sometimes specific servers may be down, blocked, or overcrowded.

How to switch servers:

  • Open ExpressVPN and click on “Choose Location.”
  • Pick a different server (preferably in a nearby country).
  • Try multiple locations to see which one works best.
  • If you’re using ExpressVPN for streaming (Netflix, Hulu, BBC iPlayer), use recommended servers for that service.

Still not working? Move on to the next fix.

2. Check the Internet Connection

Before assuming that ExpressVPN is the problem, make sure your internet connection is stable. Sometimes, VPNs struggle to connect when your internet is down or weak.

Steps to check your connection:

  • Disable ExpressVPN and try opening a website.
  • Restart your router and modem to refresh the connection.
  • If possible, switch to a different Wi-Fi network or use mobile data.
  • Run a speed test (fast.com or speedtest.net) to see if your internet is working at full speed.

If your internet is slow or not working, contact your ISP (Internet Service Provider). If it’s fine without the VPN but disconnects when ExpressVPN is turned on, move on to the next fix.

3. Updating the ExpressVPN Application

Using an outdated version of ExpressVPN can cause connection issues, as older versions may have bugs or be incompatible with new security updates.

How to update ExpressVPN:

  • On Windows & Mac: Open ExpressVPN, go to Settings > Check for Updates.
  • On Android & iOS: Open the Play Store/App Store, search for ExpressVPN, and tap “Update”.
  • On Routers: Visit the official ExpressVPN website and download the latest firmware.

After updating, restart the app and try connecting again.

4. Changing the VPN Protocol

VPN protocols determine how ExpressVPN encrypts data. If ExpressVPN isn’t working, the default protocol might be blocked by your ISP or network.

How to switch protocols:

  1. Open ExpressVPN and go to Settings.
  2. Navigate to “VPN Protocol”.
  3. Select a different protocol:
    • Lightway (Fast and secure)
    • OpenVPN (UDP or TCP) (Best for stability)
    • IKEv2 (Great for mobile devices)
  4. Try reconnecting after switching protocols.

If one protocol doesn’t work, try another one until you find the best option.

5. Flush DNS & Reset Network Settings

A corrupted DNS cache or network settings can cause ExpressVPN to malfunction.

How to flush DNS (Windows users):

  1. Open Command Prompt (Search “cmd” in Start menu and run as Administrator).
  2. Type: ipconfig /flushdns
  3. Press Enter.

How to reset network settings (Mac users):

  1. Open System Preferences > Network.
  2. Select your active network and click Advanced.
  3. Go to DNS tab and remove all entries.
  4. Restart your computer.

For mobile users, reset network settings in your phone’s settings under General > Reset.

6. Disable Other VPNs, Firewalls, or Antivirus Software

Certain firewalls, antivirus programs, or other VPNs can interfere with ExpressVPN’s connection.

How to fix conflicts:

  • If you have another VPN installed, uninstall or disable it.
  • Temporarily turn off your firewall or antivirus software and check if ExpressVPN works.
  • If disabling security software fixes the issue, add ExpressVPN to the exceptions list in your firewall or antivirus settings.

7. Limit the Devices

ExpressVPN allows only five devices to be connected to their VPN service and people should reduce the number of devices connected if they have exceeded the limit. One might face issues due to the exceeding limit. 

Disconnecting some devices from the VPN network can resolve the issue of ExpressVPN not working and things might resume to be normal as soon as you come back within the limit of 5 devices. 

8. Contact for Diagnostic Information

If none of the above steps work, ExpressVPN’s 24/7 customer support can help. They offer live chat, email support, and detailed troubleshooting guides.

How to contact support:

Check their help center for troubleshooting guides.

Visit ExpressVPN’s website and use Live Chat.

Submit a support ticket via email.

Bonus Tips to Improve ExpressVPN Performance

Here are some extra tips if ExpressVPN not working issue:

  • Use a wired connection (Ethernet) instead of Wi-Fi for a more stable VPN connection.
  • Reinstall ExpressVPN if all else fails.
  • If streaming services are blocking ExpressVPN, clear your browser cache or use Incognito Mode.
  • If using a router, restart it and check if your router’s firmware is up to date.
  • If your ISP is blocking VPNs, try obfuscation servers (Stealth Mode).

Why Choose ExpressVPN?

Here are some reason to choose ExpressVPN.

ExpressVPN: Budget-friendly VPN with good security features

ExpressVPN Product Imge

✔ The fastest VPN we tested thanks to its proprietary Lightway protocol

✔ 3,000+ servers in 105 countries which help you to unblock region-locked content

✔ Connect Up to 8 devices simultaneously with one account

✔ Unblock Netflix, VUDU, HBO Max, BBC iPlayer, Sky TV, and more

✔ You can use it on android, window, iPhone, Mac, Apple, Smart TV, Chrome, Router

✔ 30-day money-back guarantee

ExpressVPN offer April 2025: For a limited time, you can save up to 61% on 2-year subscription plan + 4 months free.

FAQa

Why is ExpressVPN not working on my device?

It could be due to a weak internet connection, an outdated app, blocked VPN servers, or interference from antivirus/firewalls.

Does ExpressVPN allow streaming on different websites?

Yes, ExpressVPN supports the people streaming on to different websites. It provides better speed and network connection in such a manner that people are easily able to work through the internet while streaming on different platforms. 

How do I fix slow speeds on ExpressVPN?

Try switching to a closer server, changing protocols, or using a wired connection instead of Wi-Fi.

Why does ExpressVPN keep disconnecting?

It could be due to an unstable internet connection, ISP throttling, or using an overloaded VPN server.

Conclusion

ExpressVPN is a reliable VPN, but occasional issues can arise. Fortunately, most problems are easy to fix by following the steps outlined above. Whether it’s switching servers, updating the app, or changing VPN protocols, these troubleshooting tips should help you get ExpressVPN working again.

If the issue persists, ExpressVPN’s support team is available 24/7 to assist you. Hopefully, this guide has helped you resolve your issue and enjoy a secure, fast, and private internet experience! 🚀