Trying to fix NordVPN? If NordVPN isn’t functioning correctly, there are a few things you can try to resolve the problem. These consist of reinstalling the VPN client, removing the firewall, changing your network settings, and connecting to a different server. If none of the solutions resolve the issue, you will have to change VPN providers.
One of the most popular VPN applications available is NordVPN. But just like other VPNs, its applications occasionally have issues. Therefore, it’s possible that NordVPN won’t function.
Make sure that NordVPN is the actual cause of your issue before attempting any of the solutions on this list. Check to see whether the issue continues after disconnecting the VPN. If the issue disappears, NordVPN might be to blame.
If not, you may need to investigate alternative network fixes. Numerous factors, such as network outages, ISP throttling, infrastructure concerns, and more, might result in connectivity problems.
It might just be necessary for you to reconnect to NordVPN, open a private or incognito browser window, or clear your cache if you’re attempting to view geo-restricted content on a website like Netflix but are still experiencing difficulties.
Occasionally, we’ve discovered that frequent streaming issues are resolved by privacy-conscious browsers like Mozilla Firefox rather than Google Chrome.
But do not worry. Fix NordVPN’s connectivity problems really easily. You can always try using the simple troubleshooting methods we’ve outlined in this tutorial, or you can always contact NordVPN’s customer service.
NordVPN connection failures that users have reported:
- Upon logging in, NordVPN failed to establish a connection.
- NordVPN was unable to establish a connection during enrollment.
- The incorrect password was used, according to NordVPN, which prevented connection.
- Although NordVPN indicates that a connection has been made, I am unable to access the internet.
- There was no server connection made by NordVPN.
- Although NordVPN was unable to establish a connection, the internet is still operational.
Are connectivity problems with NordVPN common?
If you’ve been using NordVPN for a while or are just inquisitive about the service, you might start to question if connection problems are typical. If it’s the greatest VPN available, then why is there a whole guide about resolving issues like these? Should it not function perfectly?
In actuality, even if you choose one of the best VPN services, no VPN will function flawlessly all the time. To begin with, there are millions of users of these products with different device configurations.
It is nearly hard for developers to test the program in every situation. Of course, there’s also a remote possibility that inadvertent defects will cause problems.
Fortunately, NordVPN offers plenty of chances for prospective customers to try the service out on their systems before committing. First, there’s the Google Play Store’s seven-day free trial. After you claim it, the app can be used on any other device; however, you will need an Android device to do so.
How to fix NordVPN connection problems
It can be difficult to figure out the reason why NordVPN, or any other service provider, isn’t functioning properly. The reason for this challenge is that VPN software may be somewhat complex when you delve deeper into the subject.
Fortunately, a lot of fixes for NordVPN not working are really simple. Additionally, you can avoid laborious troubleshooting by contacting customer service representatives right away. They are accessible around the clock and will provide prompt solutions for your particular issue.
However, in today’s environment, knowing how to troubleshoot computer networking issues can come in handy. Therefore, even if you’re not currently experiencing NordVPN connectivity troubles, we nevertheless advise you to investigate all of our recommended solutions.
1. Verify your connection to the internet
You won’t be able to connect to your VPN correctly if your internet connection is erratic. You will experience unreliable internet if you frequently move between Wi-Fi and mobile data. You don’t need to worry if this occurs because NordVPN’s kill switch will protect your online activity even if the connection is lost.
Still, the following actions will resolve this problem:
- Turn off and then back on your router.
- Reconnect after disconnecting from your Wi-Fi network.
- Verify that the Ethernet cable is attached to your router.
- Speak with your internet provider.
2. Verify the credentials and account status for NordVPN
Your subscription will not be established if it has expired. Fortunately, if your premium status hasn’t been renewed, the app ought to let you know. If it doesn’t, go to the official NordVPN website to see the status of your membership.
As an alternative, you should confirm your login information again, particularly if you set up NordVPN on a router. Once more, you can access the account dashboard on the NordVPN website to do that. Make sure the URL is spelled correctly as well.
And if you’re having problems remembering different account credentials, think about utilizing a password organizer like NordPass.
3. Try connecting to various NordVPN servers
Connecting through various locations within the list of nations that are provided, or by using different countries altogether. The issue is probably resolved if you can connect to all other servers and save the one you were previously using.
This is because the problem might have been limited to just one server. This method fixes the issue and helps you determine whether there is a more serious issue with NordVPN or a specific server.
4. Try utilizing NordVPN on various devices
Try utilizing NordVPN on another device, such as a tablet or phone, if you are unable to connect to any of the available NordVPN servers on your initial device. Verifying which devices are impacted is crucial because NordVPN offers many apps that function on various operating systems, including Windows, Android, and iOS.
This allows you to download the NordVPN app on any device, log in with your account, and check to see if you can use NordVPN to create a connection. The likelihood that the issue is with the device increases if you can connect using an alternative device.
As an alternative, if you’re still having trouble connecting with your NordVPN account, the problem might be NordVPN itself.
5. Verify that the appropriate ports are open
If something is obstructing the required network ports, you will encounter difficulties setting up a VPN connection. You must have open ports 443 TCP and 1194 UDP in order to use NordVPN. Routers and firewalls are the most prevalent culprits behind blocked ports. As a result, you ought to verify that such ports are open by checking their settings.
In order to avoid any security risks, NordVPN also bans all other ports once it is enabled. Furthermore, bear in mind that NordVPN does not support port forwarding.
6. Turn the TAP Adapter back on
Restarting the adapter may resolve any TAP adapter error messages that appear and maintain the VPN connection. In order to accomplish that, use the keyboard shortcut below to launch the Windows run dialog box first:
- Press Windows + R, type ncpa.cpl, and press Enter.
- Next, right-click the TAP-NordVPN Windows Adapter and choose Disable after launching the Control Panel applet that is just below.
- Next, select Enable with a right-click on the same Windows Adapter.
- Next, try establishing a new VPN connection.
7. Reset the App
Windows 10 users can’t connect to NordVPN, however, it was operating without issue until a few days ago. It is more prevalent than you might imagine.
In addition to the VPN just not connecting, the latest NordVPN apps feature a very strange problem. The issue is that you won’t be able to select a server to connect to from the list.
Resetting the NordVPN app is a simple solution to these issues. To reset your NordVPN Windows app, follow these steps:
- Launch the NordVPN app, then select Settings.
- To access Advanced Settings > Run Diagnostics Tool, scroll down.
- Use the NordVPN diagnostic tool.
- The “Reset app” tab will open in a new window. Select it.
When you select reset, NordVPN will revert to its original configuration. The problem ought to be fixed if you attempt to connect to the servers.
On a Mac device try going through with a reset. This is how Mac users can use it:
- Right-click NordVPN on the Dock to shut it down, then select Quit. Then, open Terminal and type the following commands:
- Delete com.nordvpn.osx-apple by default (if you downloaded the app from the App Store)
- Erase com.nordvpn.osx by default (if you downloaded the software from the official NordVPN website)
- This will return your Mac app’s NordVPN settings to their original state. Please be aware that NordVPN is an excellent VPN for Indian macOS systems.
8. Switch off the firewall on Windows Defender
- To access the Windows run dialog box, use the keyboard shortcut shown below: R + Windows.
- Click the OK button after entering firewall.cpl in the Open text box.
- To access further settings, click Turn Windows Defender Firewall On or Off.
- Choose both the choices to disable Windows Defender Firewall.
- Press the “OK” button.
- Firewalls can often be the cause of VPN connection issues. Therefore, disabling the firewall may resolve NordVPN’s connectivity issue.
If disabling WDF resolves the issue, customers can disable that firewall anytime they need to use the VPN. Alternatively, users have the option to exclude the VPN software from the firewall.
In order to accomplish that, users must configure Windows Firewall with Advanced Security to allow three inbound and three outbound rules for nordvpn.exe, nordvpn-service.exe, and OpenVPN-nordvpn.exe.
By selecting Inbound Rules or Outbound Rules and choosing New Rules, users can configure the six rules.
In the Rule Wizard window, choose “Program”. Then, click “This Program Path” to choose the NordVPN application. Next, click on “Allow the connection”.
9. Look for viruses on your computer
Problems with NordVPN connectivity might not be related to your VPN. In fact, if your internet connection is extremely slow, it may indicate that your computer has malware on it.
Should that have been the issue you were facing, you ought to perform a virus scan on your machine. If money is tight, you can utilize free antivirus software for this. But we advise getting premium antivirus software if you want to be safe.
10. Modify the DNS server’s setup
DNS (Domain Name System) server configuration problems are another common problem with large VPN machines. Although NordVPN sets these automatically, you can explicitly specify custom ones within the app.
Navigate to the settings menu (located in the bottom left of the app) after opening it. Next, let the Connection menu open. The Use Custom DNS option will be visible to you there. Turn it on and enter the DNS addresses you want to use.
The common publicly accessible addresses are 22.214.171.124 and 126.96.36.199, however, you can enter any other address that works. Please note, though, that incorrectly set DNS addresses may leave you vulnerable to other security risks such as DNS leaks.
11. Speak with the NordVPN customer service department
Support from NordVPN can assist you in getting the app back up and running if everything else fails. When we’ve gotten in touch with NordVPN’s support staff in the past, they’ve always been able to quickly and easily resolve our issue.
For instance, when we contacted them regarding NordVPN’s inability to connect to streaming services, they assisted us in unblocking various websites.
We’ve had to speak with a chatbot each time we’ve been in touch with NordVPN. Although typing “live agent” may get tedious, you should soon be placed in a line to speak with a real person about your issue and find a solution.
After trying all these, the problem should be fixed by now.
How do I fix the VPN not connecting?
Ways to troubleshoot VPN connections:
Check the quality of your internet link, and verify your VPN login details. Restart the VPN application. Delete any outdated VPN apps from your system. Verify the VPN configuration. Renew your VPN periodically. Install the VPN app again. Switch VPN servers.
Why is my NordVPN taking so long to connect?
A server that takes a long time to connect to may be busy or undergoing maintenance.
However, it’s also possible that you’re not utilizing NordLynx, the fastest protocol currently in use. If everything checks out, you may have software problems that need further in-depth debugging.
Why is my NordVPN not connecting?
Software problems may be the reason why NordVPN does not automatically connect. Restarting, updating, or reinstalling would be the fastest solution. Try the following options or get in touch with NordVPN customer service agents if none of these work.
Hopefully, a solution has been found. If you were one of the unlucky ones, though, and these guidelines weren’t helpful, you may use NordVPN’s cancellation policy to test out another service or read more about this one on the NordVPN review page.